This one will
take a little background explanation.
Fresh bagels are among my most favorite foods in the world, and my
favorite bagels are from Bruegger’s.
Unfortunately, most Bruegger’s on the East Coast closed down a number of
years ago, so whenever I’m in a part of the country where I can get them, I
take advantage of it. Well, in the
Pittsburgh airport, they actually have a Bruegger’s and it was right across
from the gate for my flight home today!
As I walked up to
the counter to order a bagel sandwich for lunch, the woman behind the counter
asked how I was. When I said, “awesome”
she told me that she was “awesomer!” She
then proceeded to dialogue with me about exactly how I wanted my sandwich and
she made several suggestions/recommendations.
Seeing the genuine pride and care with which she went about making my
sandwich, I asked her if she liked Starbucks.
When she said that she did, I gave her one of my Starbucks gift cards. Surprised, she asked if I was one of those
“Starbucks company people”, assuming I was somehow tasked with spreading
Starbucks cards. Instead, I answered
that I was just a guy who appreciated her taking such good care of me. She was so pleased and touched. Typical of people who are focused on
excellence, she told me that I didn’t have to do that because it was her
pleasure to help me.
What a great
exchange this was. My day was improved
by interacting with her, and her day was improved by a surprise gift!
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