Tuesday, August 7, 2012
Kindness At the Airport
This one will take a little background explanation. Fresh bagels are among my most favorite foods in the world, and my favorite bagels are from Bruegger’s. Unfortunately, most Bruegger’s on the East Coast closed down a number of years ago, so whenever I’m in a part of the country where I can get them, I take advantage of it. Well, in the Pittsburgh airport, they actually have a Bruegger’s and it was right across from the gate for my flight home today!
As I walked up to the counter to order a bagel sandwich for lunch, the woman behind the counter asked how I was. When I said, “awesome” she told me that she was “awesomer!” She then proceeded to dialogue with me about exactly how I wanted my sandwich and she made several suggestions/recommendations. Seeing the genuine pride and care with which she went about making my sandwich, I asked her if she liked Starbucks. When she said that she did, I gave her one of my Starbucks gift cards. Surprised, she asked if I was one of those “Starbucks company people”, assuming I was somehow tasked with spreading Starbucks cards. Instead, I answered that I was just a guy who appreciated her taking such good care of me. She was so pleased and touched. Typical of people who are focused on excellence, she told me that I didn’t have to do that because it was her pleasure to help me.
What a great exchange this was. My day was improved by interacting with her, and her day was improved by a surprise gift!