Truth be
told, getting onto the Segway tour wasn’t easy.
They only offered tours at 9:30 and 2:30, neither of which would work
with our transportation to and from the port.
Rather than give up, we talked to the Executive Concierge (Carmen) on
board our ship to see if she could reach out to the Segway company and convince
them to make a special tour for us at 11:00. To make a long story short, Carmen was able to
make it happen and she even printed walking directions to help get us from the
bus drop off point to where we needed to meet the tour guide.
It ended
up being an awesome tour, notwithstanding the sprint to make the bus for the
return trip. When we got back onboard, I
made a point to go back to Carmen to thank her and to give her feedback for
future guests. She seemed genuinely
thrilled to hear all about it and appreciated my taking the time to fill her
in. She said that she had been thinking
of us during the day and was eager to know what happened.
This
incident reminded me of a conversation I had with my sister earlier this
week. She was describing a situation in
which she had given a significant amount of time to a neighbor assisting him
with an important issue. The person never
showed even the slightest gesture of thanks or appreciation. It’s such a simple thing and yet makes such a
difference. I’m glad I took the time to
thank and acknowledge Carmen for her efforts on our behalf. I do think it made a difference for her.
No comments:
Post a Comment