Thursday, February 9, 2012
Starbucks for the Stressed
Airports are such interesting places to observe people, and they're certainly filled with opportunities to offer assistance or to make someone's day. I was flying from San Francisco to Phoenix and I decided to check my bags to make it easier to negotiate my way through the airport. When I arrived in Phoenix I made my way to baggage claim to retrieve my bags. As I was doing so, I noticed the US Airways baggage office was a bit crowded with people trying to locate missing bags and make arrangements to have them delivered.
The 2 women who were behind the counter looked stressed, but seemed to be handling the frustrated passengers as effectively as possible. It occurred to me that that must be a tough job - spending the entire day dealing with people for whom a mishap had occurred, and people who were usually tired and cranky. So when the room eventually cleared, I went up to the counter and offered a Starbucks gift card to one of the women as a way of brightening her day. She seemed really touched and couldn't thank me enough.
It was nice to make a small and unexpected difference for someone today.