Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
- Leo Buscaglia


Friday, January 11, 2013

No Baggage Issue

     I flew home from Ft. Lauderdale this evening and it was uneventful.  Now that sounds like a silly statement because normally we only make a comment if there was a problem.  We complain about flight delays, poor service, cramped seats, lost or damaged baggage, and any number of other things that can happen when we travel.  But when everything goes smoothly, we rarely make note of it.  With all the travel I'm doing this year, I'm going to try to change that.
     When I arrived back home in Philadelphia I went to the baggage claim area to await the arrival of my bags.  Within a reasonable amount of time, they arrived, and with no apparent damage or problems.  Noting this, I grabbed them and headed for the baggage service office.  This is the office where people go to track down lost bags and make arrangements for delivery.  I can only imagine what it must be like to deal with frustrated, even angry, passengers all day long.  So I went to the counter and announced to the three people working there that I had no issues at all and just wanted to let them know that all was good and that I appreciated it.  They were predictably surprised and unquestionably pleased to hear some good news for a change.  They thanked me and gave me a big thumbs up sign.
     This gets me thinking about all the other places where it might be nice to report that there are no problems.  I'm going to try to speak up as often as possible when I notice this.  Wouldn't that be a welcome change?!

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