Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
- Leo Buscaglia

Saturday, January 19, 2013

A Little Kindness at the Bank

     I swung by the bank this afternoon because I needed to cash a check.  Noticing that the drive-through lines were completely empty, I figured I'd go that route rather than parking and going inside.  As I pulled up to the window, I decided it might be a good day to surprise the teller with a gift.
     When the teller slid the drawer open for me to place my banking items, I put the check I wanted to cash in there, but I also added a gift card from Chick-Fil-A.  Curiously, the teller made no reaction as I watched her efficiently handle the transaction and count out my cash for accuracy.  Then she placed the money back into the drawer and told me that she was giving me back the card because I must have accidentally left it in there.  When I explained that it was for her, she smiled, almost in an embarrassed way, and asked me "Why?" I responded that I wanted her to have a nice day.  "That's SO nice of you!" she exclaimed, to which I responded that it was my pleasure and asked that she do something nice for someone else.  She assured me that she would definitely "pay it forward" and I left, knowing that she'd be smiling the rest of the day and telling her family and friends about the strange thing that happened at work today.
     What could be better than making someone smile like that?  To be honest, I don't think she was necessarily the friendliest teller I've ever seen.  She wasn't bad, but she also wasn't great.  Her whole demeanor certainly changed after our exchange, and I'd like to think she had a little extra spring in her step and smile in her voice after that.  Hopefully, it even rubbed off on those who were around her, or those customers she handled the rest of the afternoon.

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